As a family-owned business, we understand the importance of quality customer service. Every visitor to Newell's is greeted and assisted by our front-line staff, including our trained estimators who will inspect your vehicle, provide you an estimate, and coordinate with your insurance agent.
Depending on the extent of the damage, we’ll either repair your vehicle in our Fast Lane Department, or create a more comprehensive Repair Plan.
We'll take care of you so you can get back on the road with a minimum amount of fuss and drama. Fast Lane repairs are available, surprisingly enough, within 1-3 days - we know life is hectic, and we want to help! Use our estimate tool to start the process, or call us for a quick estimate, or just drop your car off at the shop and we’ll typically have that scratch or dent repaired in 1 to 3 days.
Fast Lane repairs include small repairs such as bumper replacement, headlamp or tail light replacement, mirror repair or replacement, or any other repair that involves only a single panel of the vehicle.
For these types of repairs, our expert team is capable of making your car look as good as new again in just a few days.
When you select Newell's Auto Body to repair your damaged vehicle you are making the best choice for yourself and your automobile. Since 1958, we have employed advanced repair processes and high quality standards to improve the customer repair experience. As a result, we are able to repair vehicles in less than half the amount of the industry average repair time. That means your properly repaired vehicle is returned to you faster. One of the key ways we accomplish such fast repair times is through the use of a repair plan.
In the old traditional model of a body shop repair, the shop would provide a written sheet with what the estimator thought would be necessary to fix the car and a good faith cost estimate. The vehicle would come in for repairs and the work would stop each time the technician came across an additional needed part, then the insurance company would be called to gain approval. This cycle could repeat itself several times on the same repair. The stop-and-start nature of working from an estimate results in more time required to repair your vehicle.
Newell's does it differently. We create a complete repair plan that expedites your vehicle through the repair process. A repair plan is an exact, step-by-step process that includes all necessary parts, repair operations, and approvals required to correctly repair your vehicle.
A repair plan is created for your vehicle soon after it arrives. The vehicle damaged area is completely disassembled by our repair planning team. All parts and operations needed to repair your vehicle are identified at this time. Parts are ordered and approvals gained now instead of throughout the repair. Simply stated, once repairs begin, they continue without interruption saving time and money for you and the many insurance companies we work closely with.
In addition to our state-of-the-art equipment, we have implemented a Shop Management System that allows us to clearly and accurately manage the repair process. As a CCC ONE repair facility, we are able to not only better manage workflow, but also have a central electronic file for all of your repair information to help streamline the process. This provides more accurate and effective repair management.
Note: These services are only available as part of collision repair – we don't offer standalone glass repair or wheel alignments, etc.
You will be glad you selected Newell's to repair your vehicle. And, because of our unique repair planning process, you will know exactly what to expect — a first-class repair completed on time.